Refund policy
RETURN POLICY
We offer a happiness guarantee and want to make sure you leave loving your new VOYOU limited product. If you've received a product and It doesn't live up to your expectations, or you don't love it within 14 days we will gladly accept a return for a full refund (minus return shipping label costs if we generate a label). Items must be BRAND new and not worn, and with all the original packaging. Please include your name and order number in the package.
Returns only apply to unused products with tags & accessories attached!
For all our customers, You can manually ship to the following address using your preferred shipping courier:
Attention Peter Ricq/VOYOU limited
142 - 2050 Scotia St.
Vancouver BC, V5T 4T1, Canada
*Always include a note with your ORDER NUMBER and NAME inside the package so we can quickly handle your return* Also include which item or size you wish to exchange to
After you've shipped the item back to us with a courier of your choice, please provide us with the tracking number so we know when to expect it. All return requests will be processed within 10 business days of their arrival to us.
CAD and INTERNATIONAL Returns and Exchanges:
We do not provide a return label for international return requests (customers pay the shipping cost and return the item to us using a carrier of their choosing). You may use your preferred courier to ship the bag and any accessories ( all original packaging) to the same address mentioned above in Canada policy. Please do not forget to include a note of your ORDER NUMBER and NAME inside the package for us to quickly handle your return.
REFUNDS
We offer full refunds after your return item has been inspected by our team and is in perfect condition.
Please allow for up to 10 business days for our team to inspect your item and refund your original purchase method.
Send us a nudge if you have a question at peter@voyoulimited.com
EXCHANGE POLICY
Please email peter@voyoulimited.com with your order number, name and product you want to exchange and ship to
Attention Peter Ricq/VOYOU limited
142 - 2050 Scotia St.
Vancouver BC, V5T 4T1, Canada
Thank you for understanding, as we are a small business.
- To receive your exchange product immediately, make a new purchase for your exchange item- we will refund you the returned product and waive the shipping label of the exchange once our team inspects the product
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Please note, we will accept international exchanges, however, we can recommend placing your new order now to reserve the item of your choice and send your current item back in the meantime, as it can take some time to receive your item.
If you have any more questions about exchanging your product, please send us an email with details to peter@voyoulimited.com and we’ll provide further instructions.
FAULTY PRODUCTS
Our happiness guarantee policy covers any faults in workmanship or material within 12 months of purchase.
This warranty does not cover damage that is a result of accident, neglect, normal wear-and-tear, or other factors not related to defects in materials or workmanship.
1-YEAR QUALITY WARRANTY POLICY
After one year if any hardware or functionality of your product breaks, send us a note at peter@voyoulimited.com and we'll make it better!
LATE OR MISSING REFUNDS
It may take some time before your refund is processed by your institution and posted to your account. If you haven’t received your refund within the expected timeframe, we request that you first check all possible payment method accounts once more.
From there, contact your payment card company, followed by your bank. If you’ve completed these steps and have still not received your refund, send an email to peter@voyoulimited.com and we’ll look into it.